Returns policy.

Due to the artisanal nature of our products, ALL SALES ARE FINAL.

Returns and Exchanges: We do not accept returns or exchanges on any of our products. Each item is crafted with precision to meet our high standards of quality. We believe in the integrity of our craftsmanship and stand behind the durability of our products.

Construction Failures and Repairs: In the rare event of a construction failure due to manufacturing defects, we encourage customers to contact us immediately upon discovery. Construction failures include but are not limited to stitching defects, hardware malfunctions, or structural issues.

Process for Construction Failures:

  1. Contact Middleyak Leather Co: If you encounter a construction failure with your purchased item, please reach out to our Customer Service team via email within 1 year of receiving your order.

  2. Provide Details and Photos: To expedite the resolution process, please provide detailed information about the issue along with clear photos that showcase the problem.

  3. Evaluation and Resolution: Our team will carefully evaluate the reported issue and determine the appropriate course of action. Depending on the nature of the problem, we may offer repair services or provide a replacement if necessary.

  4. Repair Service: If your item qualifies for repair, we will provide instructions on how to send the product back to us. Our skilled artisans will work diligently to address the issue and return your item to its original condition.

Exceptions:

  • Damage caused by misuse, neglect, or improper care is not covered under our return policy.

  • Normal wear and tear resulting from regular use is not considered a construction failure.

  • Customized or personalized items cannot be returned unless there is a construction failure as outlined above.

Contact Us: For any inquiries regarding our return policy or to report a construction failure, please contact us at Hello@middleyakleatherco.com.

Thank you for choosing Middleyak Leather Co! We appreciate your support and trust in our craftsmanship.

All my love,

Marissa